Queso Rage

A few months ago I was in Chipotle and noticed the impatient man in front of me rolling his eyes at the length of the line. Apparently he felt that he should be the only one who wants a burrito at 12:45 in the afternoon and the quick pace of the line was not enough to satisfy him. When he reached the ordering station, he snipped and snapped at each person who was there to help, and he visibly made fun of the man who was adding the cheese. Impatient man didn’t understand the word “Queso” so proceeded to make fun of the Chipotle worker’s English while fussing that he wanted four half-ton mountains of cheese instead of just three.

Another lady a few weeks later didn’t like that there was a hold up of approximately 2 minutes, and asked me “what’s taking so long, are they converting to pesos!? Heh heh heh.” I just stared at her.

First of all I think it is interesting how people have so quickly forgotten what it was like before we had places like Subway and Chipotle where we can literally direct the person constructing our food. We get to tell them how to make it! Do these people still visit Taco Bell and Wendy’s? Would anyone accept a single shriveled brown piece of lettuce if they were watching the sandwich being made? They are willing to pay for that slop on a bun but should Chipotle put one fewer piece of chicken flesh (sorry had to throw that in there) than you were wanting on your troth of food and all hell breaks loose. Power corrupts!!!

This application of salsa will mean I will NOT HAVE FULL SALSA COVERAGE IN EVERY BITE!! OH THE RAGE!!!!

Secondly, this particular Chipotle has given me extraordinary service 99% of the time. For the majority of the employees English is a second language but this really is not a bother as we are always able to communicate and my burrito is consistently fresh, fast and most importantly, Vegan! All up until today when I went in to order and noticed a very obvious lack of cultural diversity in the line. All of a sudden there is no language barrier, just a lack of interest. The 18-22 year old white kids on the line were passive, unfriendly, and sloppy and a couple even sported a sizeable attitude.

The following exchange happened in front of me in line:

Dude In Stocking Cap: “Could I get a little extra chicken?”

Rude White Chick with Too Much Make Up: *While flopping on a few extra pieces of chicken* “Yep and it costs extra.”

DISC: Oh, well I didn’t realize it would cost extra, I just wanted a few extra pieces.

RWCWTMMU: “Well, I guess we are GIVING AWAY free CHICKEN today!?” *As she mushes the thing together into a semi-burrito shape*

DISC: “I’m sorry, I didn’t mean to cause a problem, I just didn’t want to pay for extra chicken, I didn’t really want it all that much, and ….”

All the while ALL the girls in the line were hemming and hawing for literally like 10 minutes about whether to make this offender a new burrito or to charge him for the chicken, or to just give him the burrito as is and not charge him extra. They went back and forth, all contradicting each other, like they were deciding which division of a Fortune 500 company to sell off. All of this time I am waiting for the burrito steaming chick to stop asking me things I had already told her. Brown Rice, no meat, I said vegetarian. Burrito not bowl, I already said that!!!!

I am truly hoping that the reason for the staff switch up is because some of the workers have gone home to Mexico for the holidays and they will return. I really, really, hope it’s not due to complaints from jerks like Impatient Man from the original example above. I, for one, would 10 times rather have the friendly Mexican workers back since they actually provide a good customer experience. A lot more than I can say about these ladies I encountered today.

People with accents (especially Hispanic accents) are constantly made fun of, ridiculed and dismissed and it even happens in my local Mexican restaurant. No, really, it does. I saw some trashy douche bags doing it not too long ago!! There, where the owners, chefs, wait staff and the lady swiping your credit card have a Mexican accent because they are, gasp, FROM Mexico. Big effing deal. How much does this really inconvenience folks that they feel the need to post it on Facebook and put ugly bumper stickers on their Toyotas about it? “Speak English, you are in America.” “America is for Americans.”

Unless you are full blood Native American then your ancestors also came from somewhere besides America. Get over it and enjoy some queso (or Queso Vegetariano estricto.)